FAQs

We do our best to ship your package the next day and normally delivery is 1-2 days.

Delivery is 2-7 business days when it's busiest.

If items are on pre-sale, delivery can take up to 3-4 weeks.

When we process your order, you will receive a confirmation email containing a tracking number.

From $100 purchase, delivery is free everywhere in Quebec and Ontario.

Standard 2-7 day delivery is $11.99

Express 1-2 day delivery is $14.99

For the rest of Canada and the United States, it's free after $150+.

Standard 2-7 day delivery is $14.99

Express 1-2 day delivery is $17.99

For international delivery, the calculation is made at checkout.

We do business with Purolator for the vast majority of our packages. In some cases, we take Canada Post.

You should head to our Contact Us section and notify us of the error as soon as possible.

The items must be in new condition and must not have been unpacked.

You must return the item at your expense and when we receive the goods, we will issue a refund.

When our warehouse has received and analyzed the package, we will issue a refund. You will have an email notification to confirm.

Normally, the amount arrives in your bank account 2-3 working days after notification.

You must send the item at your expense in new condition with a note mentioning the item you wish to receive.

Please choose your items carefully, since for exchanges, shipping costs are your responsibility.

If your product is damaged, don't worry, we will send you a new one immediately.

You must send us an email with the description of the problem along with an image in the Contact Us section.

You have 30 days after receipt of the package to notify us of a problem with your order.

Unfortunately, only one promotional code at a time can be used during checkout.

To keep your Kawelä as long as possible, simply hang it up when it comes out of the washer. To avoid damaging the fiber, it is best not to put it in the dryer.

Waterproof bags can get dirty easily since they are used for outdoor activities. Alcohol can help remove stains, but you have to be very careful.